When it comes to cosmetic regulations in Indonesia, compliance with BPOM standards isn’t optional — it’s essential.
Yet, for many foreign companies, navigating the regulatory landscape and understanding local expectations can be challenging. This was the case for an Indian cosmetic distributor based in North Jakarta — until they partnered with INSIGHTOF Consulting Indonesia, and successfully resolved their BPOM sanction in just 20 days.
1. The Challenge
During a routine inspection, BPOM identified several non-conformities in the company’s warehouse, including:
- Poor lighting conditions that didn’t meet regulatory standards.
- High humidity levels with no monitoring system in place.
- No daily temperature and humidity records.
- Absence of a Technical Responsible Person (PJT) during the inspection.
As a result, BPOM issued an official sanction, requiring the company to correct all findings within a specific timeframe.
The Biggest Hurdle
For the foreign management team, the biggest challenge wasn’t just fixing the issues — it was understanding the technical terminology and preparing the CAPA (Corrective and Preventive Action) documents in line with Indonesian regulatory language and expectations.
2. INSIGHTOF’s Guidance and Action Plan
Once the inspection report was reviewed, the INSIGHTOF Consulting team immediately stepped in with a structured, step-by-step corrective strategy.
We assisted the company by:
- Developing a CAPA plan tailored to BPOM’s findings
- Analyzed all inspection findings in detail
- Created comprehensive corrective action plans for each item
- Prepared documentation in proper Indonesian regulatory format
- Creating daily monitoring checklists
- Designed temperature and humidity tracking forms
- Implemented warehouse hygiene monitoring system
- Established clear documentation procedures
- Conducting remote training sessions
- Trained operational team on proper documentation
- Ensured understanding of compliance requirements
- Built internal capability for ongoing compliance
- Managing all communications with BPOM
Ensured clarity, professionalism, and efficiency throughout the process.
Our Approach: We focused on collaboration, clarity, and compliance — ensuring that the company could act swiftly and confidently throughout the entire corrective action process.
3. The Result
In less than 20 days, BPOM conducted a re-verification and officially lifted the sanction on the company’s warehouse.
The client shared their gratitude in a message that truly captured the moment:
“The BPOM meeting went well! The seal has been officially opened, so we can start distribution now. Thanks a lot for your support!”
This success underscores the importance of consistent warehouse monitoring and full BPOM compliance — not only to avoid penalties but also to maintain consumer trust and business credibility in the long run.
4. Why the CAPA Process Was Completed So Quickly
Typically, a CAPA process can take up to 40 working days, depending on the complexity of the findings and company response.
However, with INSIGHTOF Consulting Indonesia’s expertise, the entire process was completed in half the usual time due to our focused approach:
| Success Factor | Impact |
|---|---|
| Efficient and accurate documentation | Reduced back-and-forth with BPOM |
| Active communication with BPOM | Faster approval process |
| Direct, hands-on guidance | Proper implementation from day one |
⚡ Time Saved: By leveraging INSIGHTOF’s deep understanding of BPOM requirements and regulatory language, the company avoided common pitfalls and completed the CAPA process in just 20 days instead of the typical 40 working days.
5. How INSIGHTOF Consulting Indonesia Can Help
INSIGHTOF Consulting Indonesia supports international and local companies in achieving full compliance with BPOM regulations for cosmetic products and warehouse operations.
Our services include:
- ✅ CAPA development and implementation for BPOM sanctions
- ✅ Warehouse compliance and GMP (Good Manufacturing Practice) guidance
- ✅ Document preparation, verification, and translation
- ✅ BPOM communication and liaison management
- ✅ Staff training on compliance and documentation procedures
With over 700 successful registrations and expertise in regulatory compliance for both food and cosmetic sectors, INSIGHTOF ensures your operations meet all Indonesian legal standards efficiently and professionally.
Conclusion
This case demonstrates that regulatory compliance doesn’t have to be complicated — as long as it’s guided by the right strategy and expertise.
If your company is currently facing:
✅ BPOM sanctions or audit findings
✅ Warehouse compliance issues
✅ Documentation challenges
Our team at INSIGHTOF Consulting Indonesia is ready to assist. We ensure that every aspect of your compliance — from documentation and facilities to audit readiness — meets national standards efficiently and professionally.
Achieve regulatory success with INSIGHTOF
With our extensive experience in Indonesia’s regulatory environment, we provide the support you need to secure BPOM approvals efficiently and resolve sanctions quickly. Contact us today!